Terms of Sale
1. Game owner and reseller
The game Kordbika (the Game) is developed and operated by SIA Kordek, registration No. 40203788180, email: [email protected] (Kordek).
Purchases in the shop are sold and payments processed by Xsolla, Kordek's authorized reseller and merchant of record. At purchase, the payment contract is concluded with Xsolla; the name and address of the respective Xsolla company, Xsolla's terms of use and refund policy are shown on the checkout page and the receipt. Kordek is responsible for delivering items in the Game and for operating the Game.
2. Products
The shop sells virtual items for use in the Game: diamonds (in-game currency), event passes, clan premium, clan aggressions and offer packs. The price, contents and duration of each item are shown in the shop before purchase.
Virtual items are a right to use the respective content in the Game. They are not money, cannot be exchanged for money or other goods outside the Game and have no value outside the Game.
3. Purchase
A purchase is made for the Game account whose player ID is entered in the shop. Before payment the account's nickname, level and clan are shown — the buyer is responsible for entering the correct ID. The player ID can be found in the Game (Profile → ID).
Prices are in euros; the final price (with taxes applicable in the buyer's country) is shown on the Xsolla checkout page. Kordek does not see or store payment card data. At payment, the player ID, nickname and account email are passed to Xsolla solely to process the payment.
4. Delivery
The item is added to the Game account automatically right after the payment is confirmed, usually within a few minutes. If it has not arrived within 24 hours, write to [email protected] with the player ID, the payment time and, if possible, the payment receipt.
5. Right of withdrawal
Virtual items are digital content not supplied on a tangible medium, and delivery starts immediately after payment. Before payment the buyer gives express consent to immediate delivery and acknowledges that the 14-day right of withdrawal therefore does not apply (Article 16(m) of Directive 2011/83/EU and Latvian distance contract regulations). A purchase is not possible without this consent.
6. Refunds
Refund requests are handled under the Xsolla refund policy shown on the checkout page and these terms. If an item was not delivered, or not delivered in full, due to Kordek or a technical failure, the item is delivered again or the payment is refunded. When a purchase is refunded, the virtual items obtained with it are removed from the account.
If the virtual items have already been used, a refund is not guaranteed and the request may be declined. If the items, or anything obtained with them, have been transferred, sold or used for the benefit of other players, and a refund is then requested or the payment is disputed with the bank, this is treated as fraud: the account is blocked and information may be passed to Xsolla, the bank and law enforcement.
If a purchase was made for another account by mistake (wrong ID), contact Kordek within 7 days; if the item has not been used, Kordek will try to move it to the correct account.
7. Chargebacks and fraud
Questions about a purchase should first be sent to [email protected]. If a payment is disputed with the bank (chargeback) without a valid reason, items obtained with it may be removed and the account may be restricted until the dispute is resolved. Payments with someone else's or unlawfully obtained payment means are prohibited — such accounts are blocked and information may be passed to law enforcement.
8. Age restriction
The Game and purchases in it are intended only for persons aged 18 or over. When registering in the Game, the player confirms being at least 18 years old.
9. Game changes
The Game is under development, and the contents and balance of virtual items may change with updates. Event passes work during the respective event; clan aggressions and other timed items work for the time shown in the shop.
10. Complaints and disputes
Complaints should be sent to [email protected]; a reply is given within 15 days. If no agreement is reached, the consumer may contact the Consumer Rights Protection Centre of Latvia (www.ptac.gov.lv). These terms are governed by the laws of the Republic of Latvia.